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Integrate LiveChat with ChatBot to get a customer service chatbot!
ChatBot

ChatBot

Integrate LiveChat with ChatBot to get a customer service chatbot!
Key info
  • Billed separately, in-app purchases
  • 12.5k teams are using it
  • Chatbots
  • setup instructions on how to properly configure this app with your LiveChat account.

    Contact vendor to get help and support. You can also suggest improvements or request new features in the upcoming versions of ChatBot.

    Key Features

    Visual builder

    Build chatbots with ease using a drag-and-drop interface. Quickly arrange the conversation flow to create exactly the chatbot Story you need.

    Chatbot templates

    Launch your first chatbot in minutes using task-specific templates designed by professionals. Freely customize the conversation scenario, so it's suited to your business needs.

    AI-powered chatbots

    ChatBot uses AI to help you better support, engage, and sell across channels. AI algorithms work in the background adapting chatbots to customer needs. ChatBot uses natural language processing (NLP) to correctly interpret inputs and analyzes continuously with machine learning algorithms to improve performance.

    Transfer chats to agents

    Handover cases that need human attention to your support team using the chat transfer action. Your agents have an automatic insight into the chat so no redundant questions will be asked. Moreover, you can create custom filters that trigger the transfer only when your criteria are met.

    Let training improve your chatbots every day

    ChatBot automatically saves all unrecognized phrases and suggests them as possible Story additions. Add suggestions with one click.

    Connected chatbots

    The open API, webhooks, and Zapier integrations give you the flexibility you need to connect your chatbot to just about anything you can think of.

    Rich messages

    Send responses that encourage customers to chat and interact. Mix and match text, images, buttons, and quick replies to show off your brand, products, and services.

    Benefits

    Use chatbots for repetitive tasks

    Build chatbots for everyday consumer requests and improve customer experiences, such as accessing the latest news updates, booking tickets, ordering food or weather.

    Say 'Hello' to automation!

    Handle more support cases and automate repetitive scenarios! And when the bot faces a problem it can’t solve, it will transfer the chat straight to you.

    Work smarter and more efficiently

    Automate tedious tasks with chatbots so you can focus fully on providing an exceptional customer service.

    Transfer chats to humans when necessary

    A chatbot can process thousands of similar requests at the same moment while your agents can focus on those cases that require human attention, engagement, and experience.

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