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Create tickets in Zendesk directly from chat.
Zendesk

Zendesk

Create tickets in Zendesk directly from chat.
Key info
  • The integration is free to use
  • 1391 teams are using it
  • Help desk
  • setup instructions on how to properly configure this app with your LiveChat account.

    Contact vendor to get help and support. You can also suggest improvements or request new features in the upcoming versions of Zendesk.

    Key Features

    Native integration

    Integrate LiveChat with Zendesk with our dedicated plugin – no need to dabble in any kind of advanced configuration. To ease things up even further, our step-by-step tutorial will guide yu through the entire process. We like to keep things easy for you!

    Add new tickets straight from the chat

    With our integration, you can not only save your chats as tickets but also automatically forward all offline messages straight to your Zendesk account. Use this opportunity to keep all of your communication in one place.

    Ticket history

    LiveChat can automatically load the last five tickets associated with the provided address and display them below your customer’s profile. You can preview the history of your customer’s tickets from the Archives section as well.

    Forward offline messages to Zendesk

    All offline messages will be automatically sent to your Zendesk. No need for any additional configuration.

    Benefits

    Bring together your customer communication seamlessly

    Using LiveChat and Zendesk makes it easy to manage all of your customer requests and follow-up activities from one place.

    Add more context to your customer records

    With LiveChat comes tons of customer data — the pre-chat survey collects contact details, chat transcripts give powerful sales insights. Post-chat surveys can be used to gather feedback that will help you improve your products and services.

    Enhance the customer experience

    Thanks to our LiveChat & Zendesk integration, you can easily monitor customer engagement, conduct quality control and supervise agents.

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